Support
Customer Care Center
Why Call?
Your dedicated Customer Care team members are available to respond to questions and concerns related to:
- Commercial – Products, Solutions, post-sales queries and claims.
- Logistics- delivery enquiry, order processing, price, availability and claims.
- Technical- catalogues, product selection or more complex questions and claims.
- Service – intervention requests.
How are Customer Care Centers organized?
The Customer Care team located in Dubai provides support to United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Saudi Arabia, Pakistan & Yemen with dedicated people to deliver a world class level of support, about all Schneider Electric Offers.
Operating Hours: 8am-7pm (Saturday – Thursday)
Local level (Customer Care Center-CCC)
The first level of support in local countries resolves the commercial, logistics and simple technical queries of the customers.
Regional level – Technical Service Centers (RTSC)
More complicated application and solution issues are quickly escalated to the Regional Technical Service Centers. RTSC is located in Dubai and supports 30 countries in the Middle East and African region.
Global level – Global product department
The more complex technical queries that need R& D / manufacturing expertise are escalated to and resolved by Global product departments.
Strong knowledge management and dedicated training programs allow the first level of support to resolve most of the customer queries within 24 hours. So, contact your nearest Customer Care now!
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