Customer Care Center

Your dedicated Customer Care team members are available to respond to questions and concerns related to:

• Commercial – Products, Solutions, post-sales queries and claims.
• Logistics- delivery enquiry, order processing, price, availability and claims.
• Technical- catalogues, product selection or more complex questions and claims.
• Service – intervention requests.

The Customer Care team located in Dubai provides support to United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Saudi Arabia, Pakistan & Yemen with dedicated people to deliver a world class level of support, about all Schneider Electric Offers.

Operating Hours: 8am-7pm (Saturday – Thursday)

The first level of support in local countries resolves the commercial, logistics and simple technical queries of the customers.

More complicated application and solution issues are quickly escalated to the Regional Technical Service Centers. RTSC is located in Dubai and supports 30 countries in the Middle East and African region.

The more complex technical queries that need R& D / manufacturing expertise are escalated to and resolved by Global product departments.

Strong knowledge management and dedicated training programs allow the first level of support to resolve most of the customer queries within 24 hours. So, contact your nearest Customer Care now!